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Customer Service inc Shipping

Master Lock and Safe Ltd can be contacted at: 23 Southbank Road, Southport, Merseyside, PR8 6QJ

Delivery of Goods

You must do all that you reasonably can to enable delivery or collection to take place within the stated time period. If you delay delivery, or delivery fails because you have not taken appropriate steps ensure availability, we will try to arrange a further delivery attempt within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

Please check your delivery thoroughly upon receipt to check for any discrepancy in items or quantities delivered.  Should you find your order to be incorrect, incomplete or only part-delivered, please let us know within 48 hours of receipt of the goods. 

Delivery times quoted are a guideline only, and rely on the efficiency of the selected postal services and/or couriers.  We cannot be held responsible for any loss of earnings or costs incurred by any delay in delivery. Please also note orders placed after 2pm may not be processed until the following working day.

Overseas customers please be aware that your country may apply import taxes or customs charges to release your goods.  This is not included in our shipping quotes and any taxation or charges enforced by customs is the responsibility of the recipient and not LocksOnline.

Upon delivery of the goods to you or collection of the goods by you, the goods shall be solely at your risk and responsibility. Ownership of any goods shall not pass to you until any outstanding balance on your account has been paid in full and we have confirmed receipt of payment.  Should this be the case with your purchase, until any outstanding balances have been paid by you and receipt of payment confirmed by us, you must keep our property separate from your own property, clearly marked as Property of LocksOnline, and you grant us irrevocable license to enter any of your your premises necessary to retrieve our products should your account be overdue.


Evva Locks UK
We offer Free Delivery on all orders over £60.00 ex VAT to the United Kingdom, however, orders below this value will cost £6.50 + VAT. Due to costs imposed on us by all carriers, the Isle of Wight, Isle of Man, Channel Islands, Northern Ireland, Orkney, Shetland, The Hebrides and the Highland region of northern Scotland may attract a higher charge.We are also able to deliver to addresses ouside the UK.

The shipping charge can be seen by using the calculator in the shopping cart. This enables you to calculate the total price of your order before registering or entering shipping details.

 The carrier may vary dependent on the goods being despatched but we would ask you to allow 10 days for delivery. We would expect , however, to despatch most stock items within 48hrs of receiving your order. If your order is going to be delayed for any reason we will inform you and, where possible, give you a delivery date by e-mail.
We are unable to deliver to PO boxes.


Returns and Refund Policy

The shopper has the right to cancel within 14 days of receipt of the goods.  We must be informed of cancellation in writing. If the shopper does cancel their order, they will have the cost of the goods, including any delivery charges, refunded provided that any returned goods are received by us in original packaging, in saleable condition and within 14 days of the customer informing us of their intention to cancel. The customer is responsible for the cost of returning the goods.

Finally we have a right to deduct an amount (currently 25%) from the reimbursement (or charge a consumer) if he has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. The Regulations establish a test as to whether consumers have handled the goods in a way beyond what might reasonably be allowed in a shop.

In the case of keys cut to a code provided by the customer, NO returns will be accepted.

Faulty goods and goods sent in error will, of course, be credited in full. 
If you have ordered the wrong item then please call us on 01704 545400 or e-mail us at and we will try our best to solve your problem quickly.

Address for returns:

Master Lock and Safe
23 Southbank Road
Merseyside, PR8 6QJ



Privacy Notice

This privacy notice discloses the privacy practices for privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.


You do not have to register to us this website but, if you choose to, you must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

We collect no credit card details from you. This is done by our payment processors, Paypal, whose stringent security protocols are trusted worldwide.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 01704 545400 or via email at